Connections Leading to Innovations

Representing the metropolitan region’s hotels, part of the mission of the Hotel Association of Greater Montréal (AHGM) is developing industry relationships, a variety of partners and providers with different talents and technologies. The organization collaborates with MT Lab (the tourism, culture, and entertainment innovation lab) to bring hoteliers together with a number of hand-picked startups: this set the table for fruitful discussions and partnerships like the one between the Hotel Monville and MySmartJourney in the summer of 2020.

Partners in the Creation of an Interactive Hotel Experience

Jean-François Lavoie (AHGM’s Manager of Business Development and Partnerships) writes in the hotel section of the monthly tourism magazine TourismExpress (in French) that pragmatic and flexible innovation would be needed to face the many challenges of the pandemic effectively. Thanks to the great creativity of Jean-Cédric Callies and staff at Hotel Monville, there was almost instantaneous collaboration among several stakeholders to solve a significant problem: how to provide a memorable, personalized customer experience in the midst of so many health restrictions. Our partnership blossomed as we explored this fundamental question from a variety of dimensions at the hotel: lobby check-in, the Covid-19 register in the lounge, room service, and delivery by the friendly robot H2M2. 

...and it’s only Phase 1! The Monville staff has full creative control of the interactive content available to hotel guests on their mobile devices. There are likely to be new surprises every time you visit.👀