Contactless Guest Services: is it really possible?

Long before the pandemic, businesses were well aware of the need to reduce their paper consumption for the sake of our beautiful planet. Covid-19 became the perfect moment to address this rather complex issue: How can you provide full customer service without using a single sheet of paper? Websites are great but, when it comes to finding precise information in a particular context and place, people don’t always want to navigate through all the pages, emails, or other digital tools. Especially if your hands are full of baggage, kids ..or both at the same time! It’s no problem now. With their new contextualized information system for public spaces: the Hotel Monville found the solution.

Freedom from health and logistical constraints through contactless interactivity

It’s no secret that the management of touch tools is demanding and complex when trying to mitigate health and transmission risks. This is especially the case in the hotel industry, where being able to access information is of obvious and paramount importance. This is why Hotel Monville, through its experimental partnership with us, innovated by creating a 100% mobile, contactless customer experience. It includes information from the history of the building to logistical instructions about the social distancing mandated by our governments! 

With interactive displays judiciously placed at key points where guests go in the hotel, they simply scan and consult all the relevant info they need, when they need it, in an instant. Having constant access to our content management platform for all physical locations, it takes only a few clicks to update the various multimedia (or other) content, according to wherever they are in the customer experience!