FR-CA
FR-FRRoom Service: Contactless Orders by Mobile Phone
Mobile interactivity eliminates physical contact
Hotel Monville’s innovation efforts obviously prioritize service to guests in their rooms, especially in the midst of a pandemic. With most guests avoiding public spaces under such circumstances, an exceptional customer experience will depend heavily on the comfort, services, and user-friendliness of their hotel room. From this perspective, the Monville people decided to experiment with reductions in the need to touch controls and menus. The main target was the remote control, as ordering room service was done, up until then, using the television.
Room service by mobile phone: scan, order, relax!
As the demonstration video shows, it’s incredibly easy to have a toothbrush, slippers, and treats delivered right to your room. Best of all, there’s no need to find and fumble with a paper menu, remote control, or the ubiquitous phone next to the bed! With 100% web technology, you don’t even need to download a mobile app. Just look for the QR code (or NFC tag) in your room and scan it with your mobile phone. The system is programmed to recognize your room so all you have to do is select the item you want delivered via the personalized interface, confirm your order, and voilà! Your “hard work” is done. Put your feet up and wait for H2M2 to come to your door. The Monville’s loveable robot delivers your order with no contact, just the sole purpose of pampering you! 🥰.
Scan or click the code to see a sample
More about this project
AHGM and MT Lab: Pioneers of Hotel Innovation
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Contactless Guest Services Come to the Hotel Industry
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Paperless Information and Promotions: the Hotel Challenge
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See how Hotel Monville has adapted the MySmartJourney solution!
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This partnership enables us to improve our services. We are able to trace the information from the various QR codes used to adapt and improve the quality of our services.
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When an article includes “MySmartJourney understands all this”, it's a real thrill! A proud moment reading this article, which highlights our expertise and understanding of visitor behavior in public places.
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