Management of passenger flows on the platform

With the 2023 Rugby World Cup in mind, MySmartJourney has developed a customized demo for SNCF to highlight its effectiveness during busy periods at stations, particularly in helping passengers understand train configurations and find their carriages.

Enrich the “train composition” panel

In order to improve the passenger experience, we have implemented specialized content on “train composition” to help passengers find their way around. An interactive process has been deployed to guide passengers to their car: ticket verification, car location, platform orientation, sign location, identification of relevant signs, etc.

In addition, a Google Form questionnaire is available to allow travelers to share their opinions on their experience and the services offered by SNCF.