Discover our case studies

It’s no secret that the global pandemic had a massive impact on the hotel industry ever since it arrived in the spring of 2020. Neither is it a secret that the Hotel Monville, a member of AHGM (Hotel Association of Greater Montréal), is an innovation leader. With MT Lab and AHGM networking innovation players in the tourism industry, the Monville teamed up with MySmartJourney to create the first contactless customer experience.

city of Sherbrooke boasts a number of heritage buildings, some more than a century old. Some of these buildings have been home to businesses for many years. The Musée d'histoire de Sherbrooke wanted to highlight this often little-known heritage by informing the public of its existence, while collaborating with existing businesses.

Already using MySmartJourney in the museum, the team decided to propose a cultural and tourist trail to stimulate the curiosity of visitors, residents and passers-by on and around Wellington Street.

The permanent exhibition included various types of touch equipment: a touch screen, an old-fashioned switchboard operator telephone, a radio with dial, etc. Management wanted to reopen the museum with all its multimedia content. What could they do with these devices?

David Lacoste, director of Musée d’histoire de Sherbrooke, highlighted the simplicity and easy usage of MySmartJourney’s content management platform. This was the technological solution he needed for his multimedia content, adapted for the museum’s reopening during the pandemic.

Hotel Monville’s innovation efforts obviously prioritize service to guests in their rooms, especially in the midst of a pandemic. With most guests avoiding public spaces under such circumstances, an exceptional customer experience will depend heavily on the comfort, services, and user-friendliness of their hotel room. From this perspective, the Monville people decided to experiment with reductions in the need to touch controls and menus. The main target was the remote control, as ordering room service was done, up until then, using the television.

In late May 2020, David Lacoste, the director of Musée d’histoire de Sherbrooke, asked his staff to find a way to make their Mémoires sherbrookoises exhibition contactless (due to COVID). It so happened that one staff member had heard about MySmartJourney 8 months earlier at a presentation to a gathering of Québec museums. She made a note of its potential for interactivity purposes.

La Grande Ferme is a historic site that allows visitors to discover life in the days of New France through a territory used by settlers since the 17th century. But it's not always easy for visitors to really understand the site.

To highlight this exceptional heritage and support its visitors, the Grande Ferme team came up with the idea of using a digital tool to create a touchless tour.

Long before the pandemic, businesses were well aware of the need to reduce their paper consumption for the sake of our beautiful planet. Covid-19 became the perfect moment to address this rather complex issue: How can you provide full customer service without using a single sheet of paper? Websites are great but, when it comes to finding precise information in a particular context and place, people don’t always want to navigate through all the pages, emails, or other digital tools. Especially if your hands are full of baggage, kids ..or both at the same time! It’s no problem now. With their new contextualized information system for public spaces: the Hotel Monville found the solution.

In the spring of 2019, the Marguerite-Bourgeoys Historic Site was looking for a new way to offer its visitors audio content that would be easier for staff to handle. Up until that time, they’d been handing out audio guides.  

The museum needed a solution that would let them continue to offer the same content. What Site Director Jean-François Royal no longer wanted was the equipment that went with it and all the work: lending, collecting, recharging, repairing, replacing, repurchasing, and managing audio guides.

When the government announced that museums could reopen at the end of May 2020, the Musée d’histoire de Sherbrooke needed its permanent exhibition to be within health guidelines… within one week!. Staff got to work right away, installing a digital, contactless, self-guided tour.